904-829-0076

CONTACT US



ADDRESS
89 Cedar Street
St. Augustine, Florida 32084 USA
PHONE & EMAIL
904-829-0076
relax@atjourneysend.com
SOCIAL MEDIA

captcha

AT JOURNEY’S END BED & BREAKFAST POLICIES


WHAT IS INCLUDED?

Your stay at our Inn includes a gourmet 2 course breakfast, complimentary beer, wine, soda, port, sherry, coffee & home made baked goods. We provide high speed Internet and Smart - Cable TV.

PARKING

Parking is at a premium in historic downtown St. Augustine. We offer complimentary parking for ONE vehicle per guestroom/suite. Please advise us if additional parking is required so that we may recommend alternatives.

CHECK IN CHECK OUT TIME

Registration time is between 12:00 noon to 6:00 pm, though our rooms are not guaranteed available until 2:00 pm, You select your check-in time as you finalize your reservation. BUT PLEASE LET US KNOW IF YOUR ARRIVAL TIME CHANGES! We plan our entire day around YOUR arrival and want to be here to greet you and help you get settled, therefore, if your plans change and you will be arriving 30 minutes or more outside of your check-in time, please call 904-829-0076 to make arrangements. If arriving after 6:00 pm, YOU MUST call us to make after-hours lock box check-in arrangements. Our Check-out time is 11:00 am.

CHILDREN

No children under 18 years of age are allowed in the Main Inn building. We do allow children of all ages in our Key West Suite located in the Carriage House. Please call to make arrangements.

PETS

No pets are allowed in the Main Inn, however our Key West Suite is small- medium dog friendly. Dogs staying with us must have prior approval from the Innkeeper. There is a one-time pet cleaning fee of $35 or $50 for two dogs. Some breeds are restricted. We reserve the right to charge for damage and/or extraordinary cleaning necessitated by having a pet in the room, including evidence of dogs on furniture or beds.

KEY WEST SUITE

This suite allows for a maximum occupancy of 4 guests. The standard room rate is based on a single or double occupancy. There is a $35 per person per night plus tax for each additional guest aged 3 and over.

SMOKING AND DAMAGES

Due to the historic designation of At Journeys End and for the comfort and safety of our guests, smoking is not permitted anywhere within the Inn or in the Carriage House. Smoking is permitted in designated areas. No candles or open flames are allowed in the Inn. Each room is fitted with a smoke detector for the safety of our guests.

CANCELLATION POLICY

At Journeys End is a unique property where every guest reservation is both important and special to us. We recognize that plans may change, but because we are a small bed and breakfast, it is necessary to have a cancellation policy that is similar to comparable lodging facilities. The first night of your stay will be charged at time of booking to guarantee your reservation. In order to cancel your reservation, you must call at least 7 days prior to arrival (14 days prior), for reservations during holiday periods or when 3 or more rooms or 3 or more nights are reserved. A refund will be issued, minus a $50 cancellation fee per room, that will be applied as credit towards a future reservation of equal value. In the event that you must cancel with less notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund may be made; otherwise, you will be responsible for the entire balance. By reserving with us, you consent to these policies.
ARRIVAL TIMES
12:00 PM - 9:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A deposit for the first night's stay is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 3 and under stay free. Pets are welcome. Pets must weigh under 30 pounds. Only in the Key West Suite located in the Carriage House.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

CANCELLATION POLICY
At Journeys End is a unique property where every guest reservation is both important and special to us. We recognize that plans may change, but because we are a small bed and breakfast, it is necessary to have a cancellation policy that is similar to comparable lodging facilities. The first night of your stay will be charged at time of booking to guarantee your reservation. In order to cancel your reservation, you must call at least 7 days prior to arrival (14 days prior), for reservations during holiday periods or when 3 or more rooms or 3 or more nights are reserved. A refund will be issued, minus a $50 cancellation fee per room, that will be applied as credit towards a future reservation of equal value. In the event that you must cancel with less notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund may be made; otherwise, you will be responsible for the entire balance. By reserving with us, you consent to these policies. TRAVEL INSURANCE As much as we would love to control the weather, flight delays, health issues, and any other unexpected and unwanted travel mishaps, we cannot. Because cancellation fees do apply, we recommend you consider travel insurance. There are many companies that offer this insurance such as Travel Guard, Insure My Trip, TravelInsurance.com, etc. Additionally, AAA, AARP and some credit cards may provide coverage. If you are unable to keep your travel plans and your cancellation falls within the cut-off dates, we will of course attempt to re-book your room. However if we are not successful, your travel insurance may reimburse you for the cancellation fees.

CHECK-IN AND CHECK-OUT TIMES
Registration time is between 12:00 noon to 6:00 pm, though our rooms are not guaranteed available until 2:00 pm, You select your check-in time as you finalize your reservation. We plan our entire day around YOUR arrival and want to be here to greet you and help you get settled, therefore, if your plans change and you will be arriving 30 minutes or more outside of your check-in time, please call 904-829-0076 to make arrangements. If arriving after 6:00 pm, YOU MUST call us to make after-hours lock box check-in arrangements. Our Check-out time is 11:00 am. **On Thanksgiving Day and Christmas Day check-ins are not available. Lock boxes are not available on these Holidays either. On Thanksgiving Day and Christmas Day so that staff may enjoy time with their families, they will depart directly after serving breakfast. Rooms will not be freshened; however, rest assured any needed linens/towels, bottled water, etc. will be provided prior to their departure.**

SMOKING AND DAMAGE
SMOKING AND DAMAGE Due to the historic designation of At Journeys End and for the comfort and safety of our guests, smoking is not permitted anywhere within the inn nor in the Carriage House. Smoking is permitted in designated areas. No candles or open flames are allowed in the inn. Each room is fitted with a smoke detector for the safety of our guests. If there is evidence of smoking in the room, a minimum surcharge of $250 for cleaning and all costs relating to the loss of revenue while the room is not available for rent will apply, additionally you will be asked to vacate your room immediately without refund. We recognize sometimes accidents are unavoidable and damage might incur. Any costs relating to cleaning, repair, or replacement of damaged items (including pet damage) is the responsibility of the guest. You will be billed all costs relating to damages as well as the loss of revenue while the room is not available for rent. Unfortunately, as a small business, we cannot absorb these expenses. !! Thank you for your cooperation!

POLICY AND FEES
No meals (including pizza deliveries) can be brought into the Inn, without prior approval. No parties and no unregistered guests are allowed without prior approval. We reserve 10:00 pm – 7:00 am as quiet time at the inn Additional Cleaning: Any additional cleaning beyond normal housekeeping (such as but not limited to wine, make-up, blood, personal stains, food & beverage clean-up) will be billed a minimum charge of $75.00 plus any additional costs as necessary. Please use the provided (labelled) makeup wash cloth to remove your makeup, as we are unable to remove makeup from our quality bed sheets, pillow slips or bath linens. There is a $25 charge for each makeup soiled item.